We hope most of your questions can be answered from within the following sections of the website:
| Ordering information | a useful section which addresses most general queries relating to payment, delivery and returns |
| About us | an overview of the company’s background, set-up and direction |
| Terms and conditions for general public | detailed text which explains exactly the obligations and expectations for retail customers |
| Terms and conditions for trade buyers | detailed text which explains exactly the obligations and expectations for trade customers |
| Contact us | all the company’s contact details with a location map |
Frequently asked questions that may not be addressed in the above sections of the website:
Do you have a showroom?
We do not have our own public showroom but GillmoreSPACE products can be seen in a number of design stores and furniture shops across the UK. To view a list of GillmoreSPACE dealers with showrooms please click here but do remember to call ahead before visiting to be sure they have your chosen item on display.
Alternatively by special appointment you are welcome to visit our warehouse premises in South Devon, UK to view any stock item.
Can I see an example of the finish?
Pocket sized sample swatches of individual wood or fabric finishes can be supplied free of charge within 48 hours. Please contact us by email or call 0845 373 2763 with your full address and details of the exact finish you require.
Can GillmoreSPACE products be made to a special size or colour?
We sell from stock as opposed to manufacture to order so we are unable to customise our products. However for specifiers to the hospitality industry and other volume orientated trade buyers we do offer a bespoke design and supply service provided order quantities per design are in excess of 15 units.
I have an important delivery deadline, how do I know what products can be delivered by that date?
Simply insert your deadline date in the advanced product search facility and your product options will be displayed.
How secure is my credit card payment?
All card payment transactions are processed through the SagePay payment gateway which achieves the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) as verified by Security Metrics. Full card information is never displayed to any individual at GillmoreSPACE or SagePay as data transmission is done using 128-bit SSL encrypted certificates. So you can be completely secure in the knowledge that nothing can be examined, used or modified by any third parties.
Do you offer discounts?
Special offers are available in the following ways:
Sale items. Discounted selling prices on selected products (depending on stock) tend to run in the months of January and July.
Designer packages. Our furniture packages are available to order throughout the year and represent savings of up to 10% against individual list prices.
Click here for a full overview of the current special offers.
I have seen your products on other websites?
Yes, as a successful design and wholesale business we supply many leading online retailers, some of who prefer to market our designs without the GillmoreSPACE branding or product names.
How can I apply for a trade account?
Professional buyers must tick the ‘Are you a Trade Customer?’ option when registering your company details on the website. Following registration your trade status will be verified. The verification process can take up to 48 hours so if you are applying for a trade account and have a very urgent order we recommend you call a member of the GillmoreSPACE sales team on 0845 373 2763.
How will I know to be at home to receive the delivery?
With the exception of small items delivered by courier every delivery will be booked in advance so you will know what day and time to expect our driver. If you are not in to receive a courier delivery the driver will issue a card through your letterbox with a number to call to organise a re-delivery. Please note if you are not in to receive the arranged re-delivery your order is likely to be returned to us and any subsequent re-delivery costs will be charged.
Does someone need to sign for my delivery?
Yes, all orders need to be signed for otherwise they can not be delivered.
Can you deliver to a different address other than the billing address?
Yes, if you are placing an order online or over the phone, you can add a separate delivery address to the billing address.
Can I have another copy of the assembly instructions?
Yes. Please email us with the product code and we can email you a PDF copy of the assembly instructions.
I am having difficulties assembling a product
Please call us during office hours where advice can be given by a member of our team who has first hand assembly experience of the product in question.
A component is missing
Please email us with the product code and component or hardware part number as listed in the assembly instructions. Most items can be posted to you within 48 hours.
How do I care for my product?
Cleaning couldn’t be easier with veneer or lacquered furniture. A multi surface cleaner applied using a soft duster every 14 days or so should keep your product looking crisp and new for years. For our fabric products it is possible to carry out spot cleaning with an appropriate cleaning agent otherwise remove the cover fully and dry clean.
Cabinet hinges may require re-balancing if a door is used regularly, and this can be done by gently turning the hinge adjusters with a screw driver.
Please remember contemporary furniture is unforgiving to heavy physical wear and tear. For example in a busy domestic environment surface scratches and chips will occur over time from the impact of childrens toys and other sharp objects. It is essential practice to use placemats and coasters underneath wet or hot items and of course wooden and leather furniture must be kept away from a direct heat source such as the sun, a radiator or an open fire.
What is the 'Delivery deadline date' filter?
This is to be used when a predetermined installation date is known for a project such as a show home. With a date inserted the computer will search and display stock and non stock items that will be available for delivery (standard service) within the required time period.
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