Delivery

Delivery Charges (standard service)

RETAIL CUSTOMERS (GENERAL PUBLIC)

FREE standard delivery on all orders in the UK mainland except PA, PH, DD, AB, IV & KW postcodes.
Orders that do not qualify for free delivery will be charged £25 ex.VAT or £50 ex.VAT PER ORDER depending on the product(s) selected - Please refer to the Delivery tab on the individual product page. Products identified as 21 day delivery are via truck and charged at £50 ex.VAT. 7 day delivery is via van / courier and charged at £25 ex.VAT. For orders containing products with mixed delivery times, the higher delivery charge (£50 ex.VAT) will be applicable.
For Northern Ireland, UK offshore, European and worldwide please contact us for a delivery quotation

TRADE CUSTOMERS (WHOLESALE)

FREE standard delivery on orders above £500 net in value in the UK mainland except PA, PH, DD, AB, IV & KW postcodes. FREE standard delivery on orders above £1000 net in value to PA, PH, DD, AB, IV & KW postcodes. Orders that do not qualify for free delivery will be charged £25 ex.VAT or £50 ex.VAT PER ORDER depending on the product(s) selected - Please refer to the Delivery tab on the individual product page. Products identified as 21 day delivery are via truck and charged at £50 ex.VAT. 7 day delivery is via van / courier and charged at £25 ex.VAT. For orders containing products with mixed delivery times, the higher delivery charge (£50 ex.VAT) will be applicable.
For Northern Ireland, UK offshore, European and worldwide please contact us for a delivery quotation

 

Delivery Style (standard service)

Our standard delivery service is conducted by one person in a van or truck up to the kerbside. It is therefore very important to ensure suitable vehicle access and that you are physically able to handle the goods from the vehicle tailgate into your premises.

 

Enhanced Delivery

A premium delivery service (priced on application) is available to customers who require one or more of the following:

 

  • The delivery needs to be done on a specific date and/or time
  • The goods need to be carried beyond the building entrance (such as an apartment foyer)
We can also offer an assembly and package removal service (White Glove) £POA - Please select this option during the checkout process and we will contact you with a price and timescale for this service. Please note that this is NOT available as a next day service.

 

Delivery Times (standard service)

Standard delivery times for stock items are between 5 to 15 business days depending on the product (Refer to the Delivery tab on the individual product pages).  During periods of high demand, some items will not be available for immediate delivery from stock but where possible a future availability date will be given on the website.

 

Collect Your Order

You are welcome to arrange your own collection but please consider the suitability of the vehicle or carrier as many of our furniture products are large, heavy and fragile. Collection is by appointment only from our warehouse in Paignton and is available Monday to Friday 10:00 - 17:00 (excluding Weekends and Bank Holidays)

 

Storage

Should you need to delay the dispatch date of your order for any reason, we are happy to offer 28 days FREE storage. Thereafter, weekly storage charges apply which are calculated on the volumetric size of the goods. Please select the delayed delivey option during the checkout process.

 

Product Assembly

Following delivery many of our products require some level of assembly. Each product is categorized as follows:

 

  • Fully assembled - the item is ready to be used once it is removed from its packaging
  • Semi assembled - the item requires basic assembly usually involving leg or door handle attachment
  • Unassembled – the item requires a considerable degree of assembling which can require additional tools and physical assistance

If you have any further queries regarding the delivery and assembly of any product please call our sales team on 0845 373 2763 or refer to the FAQ .